Processing Time
All orders are processed within up to 3 working days. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Rates
Free Shipping on all orders – no minimum purchase required!

Delivery Timeframes

• South Africa: Estimated delivery within 5–10 working days

Please note that delivery times may vary slightly depending on your location.

Customs, Duties & Import Taxes
Local South African orders do not incur customs duties or import taxes.

Tracking Your Order
Once your order has been shipped, you’ll receive a confirmation email with a tracking number and link to follow your parcel’s journey.

Need Help?
If your order hasn't arrived within the estimated timeframe, please contact our support team at info@featherstep.store and include your order number for faster assistance.